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Direct Billing Treament

We provide direct billing to most insurance providers in BC.

Make the most of your work benefits. At Champlain Physiotherapy, we offer direct billing to many insurance companies, saving you time and out-of-pocket expenses. Just bring your insurance details, and we’ll handle the rest. Treatment plans focus on treatment of symptoms, and injury prevention strategies.

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Covered Assessment and Treatment

Most eligible physiotherapy sessions are billed directly to your insurer so you can focus on recovery.

Faster Access to Care

We help you begin treatment promptly so you can use up your benefits quickly before it lapses.

Coordinated Communication

We collaborate with your insurance providers to support approvals and progress so you can rest easy that your benefit claims are approved.

No Upfront Payment

Depending on your insurance provider, you may not need to pay any out of pocket expenses at the time of treatment.

INSURANCE PROVIDERS

Frequently Asked Questions

Approved Treatments

Summary: Evidence based physiotherapy to reduce pain and restore function.
Expanded: Treatment may include manual therapy, exercise based rehab, and electromodalities when appropriate.

What Is Not Covered Here

Summary: Massage therapy is not accepted under WorkSafeBC at our clinic.
Expanded: Please note that we do not accept WorkSafeBC claims for massage therapy at this time.

How should I prepare for my first appointment?

Please arrive 10 minutes early to complete registration. Bring any relevant medical reports, imaging results, your Personal Health Care Card, and if applicable, your ICBC or WorkSafeBC claim number. Wear comfortable clothing so we can assess movement easily—shorts are ideal for lower body assessments.

How do payments work?

We accept debit, credit, and direct billing to most extended health plans. ICBC and WorkSafeBC approved claims are billed directly. Payment is due after each private appointment.

Do I need a doctor’s referral?

You do not need a referral to see us. However, some extended health plans require one for reimbursement, so it is always best to check with your provider. ICBC and WorkSafeBC claims may require additional information.

What is your cancellation policy?

We require 24 hours’ notice for all cancellations or changes. Missed or late-cancelled physiotherapy and massage appointments may be charged the full session price. This allows us to offer the time to another patient in need.

What conditions do you treat?

We help with back and neck pain, muscle and tendon injuries, post-surgical recovery, concussion and dizziness, arthritis, chronic pain, and more. We welcome teens, seniors, and anyone looking for rehabilitation focused on long-term health.

Is there parking?

Yes. Free parking is available at Champlain Square Shopping Centre, and our clinic is steps from shops, coffee, and the Vancouver Public Library.

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